Network Services Operations Manager

At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.

Make your mark as Network Services Operations Manager

Ready for a fresh start? This is your chance to step into a pivotal leadership role shaping the future of IAG’s network operations. You’ll lead a trans-Tasman team and partner with our managed service provider to deliver resilient, high-performing network services while driving automation and innovation. If you’re passionate about transforming traditional operations into a Zero-Touch model and enabling AI-driven solutions, this is the opportunity to make a real impact. This is a permanent full-time role based in Gadigal Country (Darling Park 2, Sydney) or Naarm (Melbourne).

What You'll Do

• Lead and inspire a team of network specialists across Australia and New Zealand, fostering capability uplift and growth.
• Drive the roadmap for network automation and observability, moving towards AI enabled Zero-Touch operations
• Manage vendor relationships and performance, ensuring seamless collaboration
• Oversee cost management and contribute to financial planning for network services.
• Champion customer-centricity and operational excellence, ensuring resilience and reliability across all services.
• Drive product excellence for the product/s assigned to you, and support peers in improving their product capabilities
• Collaborate with architecture and technology teams to deliver innovative, scalable solutions aligned to IAG’s strategy.

What You'll Bring

• Strong demonstrable background in enterprise secure network operations and engineering with leadership experience.
• Strong background in Product/ Service Ownership delivering world-class Customer Experience
• Proven ability to implement automation and software-defined networking
• Experience managing vendors and outsourced operations in complex environments.
• Exceptional communication skills to translate technical concepts into business outcomes.
• Strategic mindset with a passion for innovation and continuous improvement.
• Ability to lead high-performing teams and negotiate win-win outcomes.
• Bachelor's degree or tertiary qualification in Networks or related fields.

What We Offer

• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Work from home and many more flexibility options with myFlex.
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Industry-leading 20 weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.

*employment type eligibility criteria apply

Applications close: Friday 16 January 2026 11:59PM AEDT

While our team takes a well-deserved break, we encourage you to apply for the positions we have advertised. Please note that the Talent Acquisition process will resume in the new year. Your applications are important to us, and we appreciate your patience. 

Please note – full time, part time, and job-sharing arrangements will be considered.

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to recruitment@iag.com.au for a confidential conversation.

More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.