Operations Manager

At Metcash, you’re part of something bigger. We’ve got the heart of a small business with the strength and support of a big business.

When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:

• Grow your career with tailored development programs
• Thrive your way with flexible work options
• Make your mark in a high-performing, values-led team

Our Food Service and Convenience business encompasses our wholesale, foodservices and distribution services across the Campbells Wholesale, Superior Food Services, and Independent Grocers brands – servicing small to medium businesses right across Australia. Joining the Food Service and Convenience business at Metcash means the work you do contributes to brands with real purpose, empowering independent businesses and strengthening local communities across Australia.

About the Opportunity

We are seeking an experienced and results-driven Warehouse and Operations Manager – Full time Permanent to lead our warehouse operations in Oakleigh South, Victoria. Reporting to the General Manager, you will manage day-to-day warehouse activities, oversee staff performance, and ensure compliance with HACCP and OH&S standards. Your leadership will drive productivity, accuracy, and premium customer service through DIFOT.

In this Role

You will be leading a team responsible for, but not  limited to:

• Lead by example in safety practices, setting clear standards, expectations, and fostering a strong safety culture in line with OH&S requirements.
• Optimize picking operations to ensure high pick rates and order accuracy across all shifts.
• Maintain accurate inventory records through regular audits, cycle counts, and system updates.
• Streamline the receipting and putaway process to ensure goods are efficiently logged, inspected, and stored upon arrival.
• Ensure end-to-end order fulfillment excellence , from picking and packing to dispatch, meeting customer expectations and service level agreements.
• Uphold facility compliance with HACCP standards and Occupational Health & Safety regulations, particularly in food handling or temperature-controlled environments.
• Collaborate with key stakeholders to ensure seamless shift handovers and consistent workflow across departments.
• Drive team performance through engagement, motivation, feedback, and recognition of achievements.
• Invest in team development through structured training programs, coaching, and long-term career growth opportunities.
• Continuously improve warehouse operations by evaluating current processes, identifying inefficiencies, and implementing innovative solutions to enhance productivity and efficiency.
• Coordinate rostering and payroll accuracy for all shifts

You’re Likely a Match If

• Minimum 3-5 years’ experience in a similar role within food services, FMCG, or related industry.
• Strong operational expertise in fast-paced warehouse environments.
• Knowledge of HACCP and OH&S compliance.
• Proven ability to manage budgets and achieve KPIs.
• Excellent leadership, communication, and problem-solving skills.
• Intermediate to advanced Microsoft Office skills.
• Must be a problem solver.
• Diploma or Certificate in Supply Chain Logistics or Degree in Business is added advantage

What’s on offer

We’re proud to offer a workplace that supports your well-being, growth, and belonging:

🏖️ Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually

📚 Career Growth: Endless learning and development opportunities

👶 Parental Leave: 12 weeks of gender-neutral paid leave for primary carers

🌈 Inclusive Culture: Bronze Employer for LGBTQ Inclusion

⚖️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)

🧠 Mental Health: Gold accreditation by Mental Health Australia

🏡 Flexibility: Flex Ready and Family Friendly Workplace accredited

About Us

Join us and be part of something bigger!

Metcash is Australia’s leading wholesale distribution company, with $19.5 billion in sales (FY25) and a proud spot in the ASX Top 125.

We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support.

We’re committed to diversity, inclusion, and sustainability — and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected.

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